JOB: Technical Support Engineer At Gilak Leave a comment


Location: Noida

Company: Gilak

Job Description

Gilat Satellite Networks is a leading global provider of satellite-based broadband communications. With over 35 years of experience, we design and manufacture cutting-edge ground segment equipment, and provide comprehensive solutions and end-to-end services, powered by our innovative technology.

We are currently looking for Tier2 Support Engineer in ASIA region, providing services and support for Gilat products and solutions.

What you will do

  • Provide technical Support to Gilat Customers for Gilat and third party products (IP Networking, Cellular, RF and Satellite communication)
  • Perform software upgrades, onsite Installation, Site survey, and Analysis of problems
  • Lead worldwide Demos related to Gilat’s products and solutions (mainly in Asia region)
  • Perform Customer visits, Provide Analysis reports, technical document and frontal training.
  • POC for dedicated customers (Weekly conference calls)
  • Resolve Customer Service Request within SLA
  • Work with ERP Systems (SAP, CRM, SharePoint)

Requirements

  • B.E / B. Tech – Electronics / Communication Engineering
  • At least 3 years of experience, working as customer service engineer in customer environment – Must.
  • Experience with remote connection (Team viewer, VPN, Etc) – Must.
  • Good level of English – Must
  • Working knowledge in TCP/IP networking (protocols, Sniffer Analysis) – Must.
  • Ability to work during weekends and holidays – Must.
  • Ability to go out station/abroad – Must.
  • Be familiar with VSATs and Satellite communications – Must.
  • Be familiar with RF equipment and testing tools (Cable types, Connectors, Spectrum Analyzer, Power meter etc) – Must.
  • Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
  • Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage.
  • Customer-focused approach and commitment to deliver high-level customer service
  • Strong ability to work independently and in a team environment
  • Capacity to thrive in a fast-paced and rapidly-changing environment



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